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From June 10 to 11, the audit team of Beijing Zhongjing Quality Certification Co., Ltd. conducted remote supervision and audit on our after-sales service certification. The audit team conducted a detailed review of the service system, commodity service and customer service of nucleon according to the standard of after-sales service evaluation system for goods (GB / T27922). A serious, rigorous and systematic review are also conducted through remote access to data and documents, on-site video inspection, video talks and other methods.

At the first meeting, Zhang Bing, the leader of the audit team, introduced the audit objectives and audit contents of this review. Liu Zijun, the general manager of the company, warmly welcomed the auditor, and requested all departments to actively cooperate with the supervision and review work, fill the gaps, face up to the problems, fill up the shortcomings, and promote the service level of the company with the help of the auditor.

At the last meeting, the audit team spoke highly of Nucleon in terms of customer satisfaction survey, service timeliness, corporate culture publicity, etc., and also affirmed and praised the employees of our company for their conscientious and responsible attitude towards the audit. After strict review by the audit team, it is determined that the service system of Nucleon meets the requirements of national standards and five-star service certification and is recommended to continue to use the authentication certification.

Liu Zijun, the general manager of Nucleon expressed heartfelt thanks to Beijing Zhongjing Quality Certification Co., Ltd. for its guidance and support to the company in the construction of management system, and stressed that it is necessary to pay attention to shortcomings, make good use of strengths and avoid weaknesses, and further improve standardized and standardized management in the future work. Liu pointed out that Nucleon will take this audit as an opportunity to continuously improve and strengthen the after-sales service system construction, adhere to the service concept of "everything for customers, create customer value", focus on customer needs, achieve the service goal of "exceeding customer expectations and industry standards" with first-class efficiency, first-class skills and first-class attitude, promote sales with services, strive to build an excellent brand, and ultimately boost the company’s higher quality development.